Contact
For Retrieval Problems, Source Corrections, Or Privacy Requests, Email contact@reculture.global. Include The Public Record Identifier, Language, And A Short Description Of The Problem.
Share Only What Is Needed
Do Not Send Credentials, Private Employee Reflections, Full Conversations, Or Confidential Files. If A Screenshot Helps, Remove Personal Information And Other Conversations Before Sending It. The Plugin Does Not Automatically Email Your Conversation To Support.
What Support Can Address
Human Support Can Examine Public Guidance Retrieval, Reported Source Errors, And Privacy Questions. Support Does Not Provide Institutional Certification Or Access To Private App Accounts Through This Plugin. No Response-Time Guarantee Is Stated.
Support Retention And Implementation Status
Routine Resolved Support Correspondence Is Removed From The Active Mailbox Within 90 Days After Resolution. The Contact Mailbox Is Hosted By Porkbun. Trash Must Be Emptied To Remove Messages From Active Storage; Provider Email Snapshots Go Back 10 Days. Open Cases Are Reviewed Monthly. Longer Retention Requires A Documented Purpose And Next Review Date. The Founder Confirmed Removal Of The Synthetic Test Message; This Single Test Does Not Establish Ongoing Compliance Or Provider Backup Erasure.